Returns and Exchanges

Returns & Exchanges

Made Just For You

Each Primitive Fervor piece is made to order specifically for you, which means we can't accept returns on standard orders. This approach allows us to minimize waste and ensure quality - every piece is crafted with intention.

Quality Guarantee

We stand behind our craftsmanship. If your item arrives damaged, defective, or significantly different from what you ordered, we'll make it right.

Eligible for Return/Exchange:

• Manufacturing defects (misprints, fabric flaws, incorrect sizing)
• Damaged items during shipping
• Wrong item sent

How to Request a Return: Contact us at [your email] within 7 days of delivery with:

• Your order number
• Photos of the issue
• Brief description of the problem

We'll review and respond within 48 hours. Approved returns will receive a replacement or full refund.

Size Exchanges:

Not sure about sizing? We're here to help before you order - reach out with questions. Due to the made-to-order nature, we cannot exchange sizes on standard orders, but we're happy to offer a discount code toward your correct size if there's an issue.

Questions?

We want you to love your piece. If you have concerns about your order, email us at mail@primitivefervor.com - we're real people who care about making this right.